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Frequently Asked Questions (FAQ) - NicenJoy

Q: What makes NicenJoy phone cases unique? 

A: NicenJoy phone cases are distinguished by their innovative action button, which allows for quick access to favorite apps and functions. They are also known for their blend of stylish design and robust protection. 

Q: Are NicenJoy phone cases compatible with wireless charging?

A: Yes, NicenJoy phone cases are designed to be compatible with wireless charging, ensuring convenience and functionality without compromising on protection. 

Q: How durable are NicenJoy phone cases?

A: NicenJoy phone cases are built using high-quality materials and undergo rigorous testing to ensure durability. They provide excellent protection against drops, scratches, and everyday wear and tear.

Q: Can I request a custom design for my NicenJoy phone case?

A: For custom design requests, please contact us directly at support@nicenjoy.xyz. We will be happy to discuss your requirements and options for personalized NicenJoy phone cases.

Q: What is NicenJoy’s approach to sustainability?

A: At NicenJoy, we prioritize sustainability by using eco-friendly materials in our products and minimizing waste in our manufacturing processes. We also offer recycling programs for old NicenJoy products.

Q: Where can I buy NicenJoy phone cases?

A: NicenJoy phone cases are available for purchase on our official website (www.nicenjoy.xyz) and through authorized retailers. You can also find them on major online platforms like Amazon.

Q: How can I contact NicenJoy’s customer support?

A: For any inquiries or assistance, you can reach NicenJoy’s customer support team via email at support@nicenjoy.xyz our team is dedicated to providing prompt and helpful service to our customers.

Q: Do NicenJoy phone cases come with a warranty?

A: Yes, NicenJoy offers a warranty on all our phone cases. Please refer to the warranty terms provided with your purchase for details on coverage and how to initiate a warranty claim.

Q: Can I return or exchange my NicenJoy phone case if I’m not satisfied?

A: NicenJoy offers a satisfaction guarantee. If you are not completely satisfied with your purchase, you may return or exchange your phone case within a specified period. Please check our return policy for more information.

Q: Will using a NicenJoy phone case impact my phone’s battery life?

A: No, using a NicenJoy phone case will not impact your phone’s battery life. Our cases are designed to be compatible with your device’s battery performance, ensuring optimal functionality.

Q: Why is my screen lagging, freezing, or slowing down after connecting?

A: These issues are often caused by an iOS bug. You can resolve them by updating your phone to the latest iOS version available.

Q: The phone case has a built-in battery, but why is there no indication or display of the battery level during charging?

A: Only MFI certifed devices can display battery levels. We will try to obtain MFl certification in the future. 

Q: The phone overheats while using Ql charger.

A: We suggest using Apple-certified(MFI) chargers especially wireless charger. Using Non-MFI certified chargers may cause overheating. 

Q: The buttons on this case do not work properly, they are unresponsive.

A: The phone case may be low on battery. Please charge your phone continuously for at least eight hours once a week.

Q: None of the buttons on the phone case respond? The phone case can't connect via Bluetooth?

A: Step 1: Press and hold the 'Answer' and 'Camera' buttons on the phone case for 8 seconds to turn it off.
Step 2: Open Bluetooth settings on your phone, find the connected Bluetooth devices, select 'Forget this device,' and then turn off Bluetooth.
Step 3: Press and hold the 'Answer' button on the phone case for 5 seconds to turn it back on.
Step 4: Turn on Bluetooth again, find the phone case's Bluetooth connection, and reconnect.